Refund Policy
Effective Date: 20/04/2025
Thank you for shopping at Caevon. We value your trust and aim to deliver a smooth and thoughtful shopping experience. If, for any reason, you’re not fully satisfied with your order, we’re here to help.
1. Returns
- We accept returns within 7 days from the date of delivery.
- To be eligible for a return, your item must be:
- Unused and unwashed
- In the same condition you received it
- In its original packaging with all tags intact
To begin a return, please email us at support@caevon.com with your order number and reason for return.
2. Refunds
Once we receive and inspect your returned item, we’ll notify you about the approval status.
If your return is approved, we will issue a refund to your original payment method within 5–7 business days.
Please note: original shipping charges are non-refundable.
3. Exchanges
If you would like to exchange an item for a different size, colour, or style, contact our support team within 7 days of delivery.
We’ll guide you through the exchange process if the requested item is available.
4. Non-Returnable Items
Certain products cannot be returned or refunded due to hygiene or customisation reasons. These include:
- Gift cards
- Custom-made or personalized items
- Discounted or final sale products
- Worn or washed garments
- Items with perfume, deodorant stains, or visible wear
5. Damaged or Incorrect Items
If your order arrives damaged or if you received the wrong item, contact us within 3 days of delivery with a photo of the issue.
We’ll arrange a replacement or refund based on your preference and stock availability.
6. Return Shipping
If the return is due to an error on our part (e.g., wrong or defective item), we’ll cover the return shipping cost and provide a prepaid label.
For all other returns, the customer is responsible for return shipping.
7. Processing Time
Returns are processed within 5–7 business days after receiving the item.
Your payment provider may require additional time to reflect the refund.
8. Contact Us
Caevon Customer Support